When People Get Angry by Daniel Theyagu featured in today's The Star Metro Classifieds (24 July 2007). In my previous entry Dealing with Anger, there were seven suggestions on how to manage your personal anger. This article in this entry provides suggestions on how to manage others who are angry. The author categorized them as customers, bosses and colleagues and friends. Despite what's said in here, I personally think that the most important criteria one must have before diffusing the anger of others is to control one's temper. If one can't even contain his/her anger, I doubt he/she will be able to negate the anger of others. Have a good read and cheers!